DEAR CUSTOMER, We've Got This!

A Step by Step Customer Service Guide that starts from SCRATCH. 

TRANSFORM YOUR TEAM INTO WORLD-CLASS CUSTOMER SERVICE EXPERTS WHO DRIVE UNSTOPPABLE BUSINESS GROWTH
Even if they’ve never worked in customer service before

Inspire, equip & empower your people to deliver world-class service that sells, retains, and delights.

This powerful book is designed to show you how to take charge of your customer experience and THRIVE—by turning everyday interactions into world-class moments that grow your business!

You’ve been dreaming of leading a team that delivers exceptional service—

One that brings in more loyal customers...

Frees you up from constant firefighting...

And gives you the confidence that your people can handle any situation with excellence.

If that’s you,

Then this might be the most important message you’ll read this year.

Here’s why…

You know your team has potential for so much more.

You see flashes of brilliance in how they handle customers.

Your gut tells you—with the right mindset and training—they could be world-class.

It’s time for them to shine.

Time to raise the bar.

Time to build a culture of service that sells, retains, and delights.

You’ve tried team-building days, motivational talks, online programs—
You’ve listened to podcasts, read articles, and held endless meetings…

But deep down, you’re still searching for something that actually works.

You just want the frustration to stop.

WELL, GUESS WHAT?

THERE’S GOOD NEWS.

THINGS ARE ABOUT TO CHANGE.

IT’S TIME TO MOVE FORWARD.

THE OPPORTUNITY TO TURN YOUR TEAM INTO WORLD-CLASS CUSTOMER SERVICE EXPERTS IS HERE.

BEEN THERE, DONE THAT!!!

When your team feels stuck…

When performance is slipping…

And you’re ready to throw your hands up wondering what else to try—It’s easy to feel like you’re the only one facing these challenges.

Like it’s smooth sailing for everyone else but you.

But trust me, I know how hard it is to build a motivated, customer-focused team that consistently delivers world-class service.

Most leaders make a big mistake when they try to fix customer service issues.

They focus only on skills—and forget the mindset.

They skip the part about building confidence, breaking mental blocks, understanding the customer’s world, and connecting the team’s purpose to the company’s big “why.”

And that’s where things start to crumble.Teams lose momentum.Leaders lose hope.And growth stalls.

But it doesn’t have to stay that way.

This book gives you the roadmap to turn that frustration into progress—and your people into world-class customer service experts who grow your business with confidence and pride.

HAVE YOU BEEN THERE?

Don’t get me wrong…

You’re a capable leader.Your results speak for themselves.

And your team has real talent.

But if your people don’t understand why great service matters—And if you haven’t clearly connected their strengths to how they serve your customers…

Then it doesn’t matter how skilled or experienced they are—results will always fall short.

The struggle ends today.

This book shows you exactly how to align mindset, purpose, and performance—so your team doesn’t just serve customers, they wow them.

Imagine never having to struggle to build a customer service culture that works—

Because you have a proven, practical step-by-step framework that shows you exactly what to focus on each week, and in what order, so your team stands out...

Delivers consistently...

And creates world-class customer experiences that grow your business.

PICTURE THIS...

Your workplace could look completely different if you could: 

- CONFIDENTLY turn your team into world-class customer service experts...

- KNOW their worth and help them serve with pride and purpose...

- CONSISTENTLY deliver customer experiences that keep clients coming back—again and again.

I’ve been the brains behind organisations that turned everyday interactions into world-class customer experiences...:-)

Would you like to know the exact method to fast-track your team’s customer service transformation?

INTRODUCING
“DEAR CUSTOMER, WE’VE GOT THIS!”

The proven strategies to help your team deliver world-class service and grow your business—even if you’re not sure where to start.

WRITTEN BY HANNAH KARANJA

This book is a powerful guide designed to show you how to take charge of your customer experience and THRIVE—with a team that delivers world-class service every time!

• Build a world-class customer service culture grounded in confidence, empathy, and purpose.
• Finally feel confident about where to start and how to lead your team toward consistent service excellence.
• Learn how to handle complaints and calm angry customers with confidence and care.
• Discover how to listen deeply and turn everyday conversations into powerful moments of human connection.
• Master the art of mapping your customer journey so every touchpoint delights and converts.
• Understand how self-care and mental wellness directly impact service performance and team morale.
• Get ready-made frameworks, scripts, and tools to help your people serve better, sell smarter, and shine brighter.
• And so much more!

Grab the Value Packed Customer Service Book Today.

How about your bonuses?

This powerful Customer Service Success Framework comes with everything you need to transform your team into world-class service professionals.

My goal is simple—I want you to win.

That’s why, in addition to all the insights and strategies in this book, you’ll also get exclusive access to my online course “Dear Customer, We’ve Got This!”—plus ready-to-use templates and tools to kickstart your team’s transformation journey.

Send me your proof of purchase at Hannah@hacyna.org and I'll send the online course to you.

You'll get access to the core templates and worksheets all in one book.

So Why Should You Trust Me?

Because...

• Because I don’t just teach this stuff—I’ve lived it.I use these exact strategies with my clients and in my own programs to help teams deliver world-class service that sells and stays in memory.

• I’ve been behind the scenes of countless customer experience transformations—watching what works, what fails, and what truly moves the needle.

• And while I’m best known for driving transformation, I’m not just an author or coach—I’m a corporate trainer who’s worked with organizations big and small to design practical, results-driven training plans that actually stick.

So yes, I get it—and I know how to help you make it happen.

This Value Packed Book is For You if You are...

• A Head of Department wondering where to start with improving customer service.
• A manager looking to strengthen your team’s service and communication skills.
• An entrepreneur ready to boost your brand reputation through exceptional customer experiences.
• A curious go-getter who believes great service begins with great people.
• A business leader determined to take control of your customer experience and help your team thrive.

Ready to put in the work?
Then this book is for you.

How is "Dear Customer, We've Got This" different from other books? 

Here’s how: 

• It digs deep into mindset—helping you and your team break free from the limiting beliefs that hold back world-class service.

• It dives into productivity, giving you practical tips to help your people do more in less time—without burning out.

• And I don’t just leave you with ideas—I walk with you step-by-step as you and your team put these strategies into action and start transforming your customer experience.

Grab Your Copy Today

Get access to This Customer Service Gameplan for only 997 Kes

Don’t let another year go by before you build the world-class customer service culture your team and customers deserve.

Have a question?

Send me an email at Hannah@hacyna.org and I shall get back to you as soon as I can.

Get access to This Customer Service Gameplan for only $11.97

FREQUENTLY ASKED QUESTIONs

• I’m not sure if customer service can be taught

I used to think the same way until I took a course on customer service that completely changed my life so my answer is Yes. It absolutely can be taught. Because service is a skill, not a personality trait so everyone can learn it. 

• I can’t afford this right now.

I can appreciate your honesty but I hope that when you can afford it, you'll get yourself a copy because we intend to keep the price super affordable. 

• Do I really need to spend money on another book?
I can't speak for the other customer service books but what I can tell you is that I've kept the chapters short and digestible to make it more impactful. 

• I’m too busy to do this right now.

Then this book is exactly what you need. It’s built for busy people who want results fast.

Get "Dear Customer, We've got this!" today 

Dear Customer, We've got this! The ultimate customer service gameplay.